Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Cotton Eleven. Throughout the site, the terms "we", "us" and "our" refer to Cotton Eleven.
By accessing our website and/or purchasing something from us, you agree to be bound by these Terms of Service and all applicable policies published on our website.
Please read these Terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not use our website to transmit viruses, malware or any other harmful code.
2. GENERAL CONDITIONS
We reserve the right to refuse service, cancel orders or restrict transactions where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms.
You agree not to reproduce, copy, resell or exploit any part of our website, content or services without our prior written permission.
3. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, images, colours and other information as accurately as possible.
However, colours displayed on different screens and devices may vary slightly from the actual product.
Product availability, descriptions and prices may change from time to time without prior notice.
4. PRICING
Product prices displayed on the website are subject to change.
We reserve the right to correct pricing, product or listing errors and, where necessary, cancel affected orders.
5. ORDERS AND ACCOUNT INFORMATION
You agree to provide accurate and complete information when placing an order.
This includes your name, mobile number, email address, billing information and shipping address.
We reserve the right to refuse or cancel an order where there is a reasonable concern regarding fraud, unauthorized activity, pricing errors or other issues.
6. SHIPPING AND DELIVERY
We currently provide shipping across India to serviceable PIN codes.
Shipping is FREE on all orders, with no minimum order value.
Orders are generally delivered within 5–7 business days from dispatch.
Cash on Delivery (COD) is available on eligible orders up to ₹4,999, subject to PIN code/serviceability.
For complete details, please refer to our Shipping & Delivery Policy.
7. RETURNS, REFUNDS AND EXCHANGES
Returns and exchanges are subject to our Return & Exchange Policy.
Eligible requests must generally be raised within 7 days from the date of delivery and the product must meet the applicable return conditions.
For complete details regarding eligibility, refunds and exchanges, please refer to our Return & Exchange Policy.
8. THIRD-PARTY SERVICES
Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.
The use of such services may be subject to the respective third party's terms and policies.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, policies, security or practices of third-party websites.
10. USER CONTENT
If you submit reviews, feedback, comments, photographs or other content to us, you agree that the content is accurate, lawful and does not violate the rights of any third party.
We reserve the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.
11. PROHIBITED USES
You must not use our website:
• For any unlawful purpose.
• To violate any applicable laws or regulations.
• To infringe intellectual property rights.
• To submit false or misleading information.
• To transmit viruses, malware or harmful code.
• To interfere with the security or operation of our website.
• To collect personal information of other users without authorization.
• To engage in fraudulent or abusive activities.
12. DISCLAIMER
We do not guarantee that our website or services will always be uninterrupted, secure, error-free or available at all times.
To the maximum extent permitted by applicable law, Cotton Eleven shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
13. INDEMNIFICATION
You agree to indemnify and hold Cotton Eleven harmless from claims, losses or expenses arising from your violation of these Terms, applicable law or the rights of any third party.
14. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
15. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
16. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service from time to time.
The latest version will be published on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Cotton Eleven
Email: cottonelevenindia@gmail.com
Phone: +91-7773863441
Address: 228/2, Karma Nagar, Kushwah Nagar, Indore, Madhya Pradesh - 452015