Refund policy

RETURN & EXCHANGE POLICY

At Cotton Eleven, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within 7 days from the date of delivery.

ELIGIBILITY

To be eligible for a return or exchange:

• The request must be raised within 7 days of delivery.
• The product must be unused, unworn and unwashed.
• All original tags must be attached.
• The original packaging should be intact.
• The original invoice/order details should be available.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges for:

• Products that have been worn, washed or altered.
• Products that have been damaged after delivery due to customer handling.
• Products marked as Final Sale.
• Requests raised after the 7-day return/exchange period.

RETURN & EXCHANGE PROCESS

1. Contact us at cottonelevenindia@gmail.com with your order number and registered mobile number.
2. Our team will verify your request.
3. Once approved, a return pickup will be arranged where available.
4. The returned product will undergo a quality check.
5. After successful quality verification, the refund or exchange will be processed.

EXCHANGE

We offer exchange for size or product-related issues, subject to product availability.

An exchange can be requested within 7 days of delivery. If the requested size/product is unavailable, we may offer a refund instead.

DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a damaged, defective or incorrect product, please contact us at cottonelevenindia@gmail.com as soon as possible with your order details and photographs of the product.

In such cases, Cotton Eleven will arrange the appropriate resolution, including replacement or refund, subject to verification.

REFUNDS

Once your return is received and passes our quality check, the refund will be initiated to the original payment method.

Refund processing may take 5–7 business days after the return has been approved.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another suitable method after the required details are verified.

SHIPPING FOR RETURNS

Original shipping is free for all orders.

For eligible returns caused by a wrong, damaged or defective product, Cotton Eleven will bear the applicable return shipping cost.

For other return/exchange requests, the applicable return shipping terms will be communicated by our team during verification.

For return, refund or exchange-related queries:

Email: cottonelevenindia@gmail.com
Business Name: Cotton Eleven
Phone: +91-7773863441
Address: 228/2, Karma Nagar, Kushwah Nagar, Indore, Madhya Pradesh - 452015