Shipping Policy

Thank you for shopping with Cotton Eleven. We are committed to delivering your orders in a timely, safe, and efficient manner. Please read the details of our Shipping Policy below.

1. Shipping Coverage

We currently ship across all serviceable pin codes in India through our trusted courier partners. We do not offer international shipping at this moment.

2. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.

You will receive another notification once your order has been shipped, along with a tracking number.

3. Delivery Timeline

• Metro Cities: 3–5 business days

• Non-Metro Cities & Rural Areas: 5–8 business days

Please note that delays may occur during festivals, natural calamities, or unforeseen logistics issues.

4. Shipping Charges

• Free shipping on all prepaid orders above ₹999.

• A nominal shipping fee of ₹49 may be applicable on orders below ₹999.

• Applicable shipping charges will be displayed at checkout before payment.

5. Tracking Your Order

You can track your order at any time by visiting our Track Your Order page. You will also receive SMS/email updates regarding your shipment status.

6. Delivery Attempts

If delivery is unsuccessful on the first attempt, our delivery partner will make up to 2 additional attempts. If the order is still undelivered, the package will be returned to us.

For reshipment of an undelivered order, additional shipping charges may apply.

7. Cash on Delivery (COD)

COD is available on select pin codes and for orders up to ₹4,999.

An additional COD charge of ₹50 applies.

Please ensure that you are available to receive and pay for the order at the time of delivery.

8. Order Modifications & Cancellation

Orders once placed cannot be modified or canceled after dispatch.

For any changes or cancellation requests before shipping, please contact us immediately:

📞 +91 7773863441
📧 cottonelevenstore@gmail.com

9. Damaged Products, Size, Color & Replacement

We want you to be completely satisfied with your Cotton Eleven purchase.

To help you choose the right product, we provide a detailed size chart with applicable products, along with multiple product images that show the fabric, color, texture, and overall appearance of the product as accurately as possible.

If you receive a product that is damaged, defective, or different from what you ordered due to a mistake from our side, we will provide a replacement at no additional cost to you.

If you have any issue with the size, color, fabric quality, fit, or any other product preference, you can still request an exchange for another available product, subject to our Return & Exchange Policy.

However, if you choose to return the product and request a refund for reasons such as size preference, fit, color preference, fabric quality, or any other reason that is not due to a mistake or defect from our side, the applicable shipping/return shipping costs will be deducted from the refundable amount, and the remaining amount will be refunded to you.

If the issue is confirmed to be due to a mistake or defect from our side and you choose a return instead of a replacement, we will provide a full refund without deducting the return shipping cost.

For any return or exchange to be accepted, the product must be unused, unwashed, undamaged, and returned with all original tags and packaging intact.

10. Damaged or Lost Packages

In the rare event that your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery or the expected delivery date.

• For damaged products, please share clear photographs/videos of the package and product to help us verify the issue.

• We will coordinate with the courier partner and provide a replacement or refund as applicable under our Return & Exchange Policy.

11. Contact Us

For any shipping, return, exchange, or refund-related questions, please contact us:

Business Name: Cotton Eleven
Email: cottonelevenstore@gmail.com
Mobile: +91 7773863441
Address: 228/2, Karma Nagar, Kushwah Nagar, Indore, Madhya Pradesh, 52015

By placing an order with us, you agree to the terms stated above in this Shipping Policy.

We appreciate your trust in Cotton Eleven and look forward to serving you again.